The client will be updated during the purchase-shipment process: when the order is sent, the client will receive a tracking link via e-mail where to follow the delivery status. The company will be not responsible for any delays attributable to the fault of the shipper. When the client receives the order, it is required to check:

• the box must be intact, not damaged or altered: any complaints must be directly reported to the courier. If there is any doubt regarding the box’s integrity, the client must immediately accept the shipment by signing “Withdrawal subject to control”. Otherwise, the shipment will be considered correctly delivered.
• The products in the box must match with the products reported on the invoice, any complaints must be directly reported to the courier. In this case, the client must immediately accept the shipment by signing “Withdrawal subject to control”. Otherwise, the shipment will be considered without defects.