BROS MANIFATTURE S.r.l. has decided to demonstrate transparency in its business operations by adopting a Code of Conduct. This Code aims to represent a quality and assurance charter for the online user who cannot physically know the location and people involved. The principles outlined below concern the company's moral and ethical vision, values that this company has chosen as the focus for its management.

HONESTY AND FAIRNESS
Honesty is a fundamental value that must always be considered in the performance of work duties. The management of relationships with both internal subjects and collaborators, partners, and customers is based on criteria and behaviors of fairness, collaboration, loyalty, and mutual respect.

PROFESSIONALISM
BROS MANIFATTURE S.r.l. is committed to professional conduct characterized by the necessary diligence.

TRANSPARENCY AND COMPLETENESS OF INFORMATION
BROS MANIFATTURE S.r.l. guarantees correct information activities towards collaborators, personnel, and any other external party interacting with the undersigned company regarding significant events in the company's life. Financial data, company communications, and any other information provided by this company to third parties meet the requirements of truthfulness, accuracy, and completeness. For collaborators to whom BROS MANIFATTURE S.r.l. has assigned specific consulting and management tasks, the company requires, in addition to compliance with rules, laws, and regulations, the rigor demanded by the profession itself, and therefore, adherence to relevant ethical principles.

CONFIDENTIALITY OF INFORMATION
BROS MANIFATTURE S.r.l. has dedicated ample space to the security and confidentiality of company data through the development of specific internal control programs for IT security; regarding legal and documentary aspects, the company conforms every processing operation to regulatory compliance. Attention to information security concerns all categories of data processed, acquired, managed, organized, and stored. Furthermore, in this context, the company emphasizes respect for intellectual property rights. It is forbidden to communicate and disclose information, photos, or documents without obtaining the respective consent. No sensitive information is disclosed. For all details regarding data processing, please consult the "Legal Notes" text. Upon termination of the relationship with BROS MANIFATTURE S.r.l., it is forbidden to copy or retain documents or other company-owned materials. The definition of "company property" includes all improvements, ideas, products, graphic creations, and any other product created, designed, or marketed through the website www.pianegonda.com or otherwise considered for its creation or marketing. In addition, this company has structured itself for better management of the information system to optimize data processing and retrieval times and to ensure its traceability.

PROHIBITION OF DISCRIMINATION AND EQUAL OPPORTUNITIES
BROS MANIFATTURE S.r.l. places the individual, whether a customer or a collaborator, at the center of its business. Consequently, social, racial, gender, linguistic, and religious discrimination is prohibited. Respect for human dignity is a fundamental value that is considered an integral element of corporate action. Forms of discrimination and human rights violations are not tolerated, including the encouragement of forced labor, child labor, and other types of abuse. At the same time, the company does not engage in behaviors or choices that violate the right to equal opportunity.

PROTECTION OF COMPETITION
BROS MANIFATTURE S.r.l. has always operated in the market respecting competition and antitrust rules, refraining from actions that benefit itself but are illegal. The company has complied with commercial agreements dictated by its partners. Therefore, the company prohibits any conduct aimed at hindering healthy and honest competition.

CONFLICT OF INTERESTS
BROS MANIFATTURE S.r.l., in guaranteeing full transparency in its operations, undertakes to implement all necessary measures to prevent conflict of interest situations. This applies when any stakeholder pursues an interest different from the company's mission or personally benefits from the company's business opportunities. Every service is aimed at avoiding discriminatory behavior towards others, and situations tending to create a conflict of interest must be avoided as they are detrimental to the work and the company itself. This company protects and guarantees the confidentiality of common and sensitive personal information of employees and issues periodic communications for correct and transparent data processing.

GIFTS AND PRESENTS
BROS MANIFATTURE S.r.l. may offer gifts to acquired and new customers (including those referred by others) as part of the marketing plans carried out during the year.

RELATIONSHIP WITH CUSTOMERS
The Customer, like Human Resources, is a fundamental asset for this company, towards whom continuously improving policies must be activated in terms of the quality and professionalism of the service offered. BROS MANIFATTURE S.r.l. always interacts with the customer, believing that an open attitude to welcome advice and criticism plays an important role in the growth of the company. Of course, all this makes sense and is functional if the observations, even if negative, are expressed with a constructive will and not out of a pure spirit of contradiction. It is essential that personnel adopt a behavior style towards the customer based on respect for the person, civil education, kindness, and professionalism. The company is committed to making its communication method with customers clear and understandable by using different forms such as brochures and event organization. All customer behaviors aimed at theft, deception, and offense are prohibited.

RELATIONSHIP WITH SUPPLIERS
Relationships with suppliers and commercial partners are based on seeking the right competitive balance. These relationships are conducted with a spirit of loyalty and professional fairness. The policies established by the commercial rules of "supplier companies" are respected by the company. BROS MANIFATTURE S.r.l. intends to maintain an open dialogue with suppliers in line with good commercial practices, even in the event of problematic situations. Following the same line of conduct outlined for personnel and customers, the company considers it important to adopt a spirit of collaboration with each supplier or commercial partner to jointly pursue the common goal of customer satisfaction in terms of quality, cost, and delivery times.

ACCOUNTING TRANSPARENCY
Accounting activities are carried out in accordance with the rules sanctioned by our legal system and, in the case of relations with foreign countries, in compliance with relevant tax laws. The management of the accounting part is entrusted to specially appointed subjects with the support of external professionals. Every accounting operation performed and recorded is accompanied by corresponding supporting documentation, facilitating the control phase, activity traceability, and highlighting the responsibilities of each operator. The use of company funds for illegal or improper purposes is strictly prohibited and severely punished. BROS MANIFATTURE S.r.l. complies with anti-money laundering regulations and prevents the execution of potentially dangerous operations or those not conforming to what has been issued in the fiscal and tax fields.

IT SECURITY
BROS MANIFATTURE S.r.l. is a cutting-edge company that pursues improvement policies also from a technological point of view. Consequently, this company is sensitive to the risks associated with the increasing use of IT; therefore, the owner has already introduced protection measures, but above all, a particular constant control policy has been defined to ensure business continuity and information integrity.

PROTECTION OF MINORS
BROS MANIFATTURE S.r.l., within the framework of marketing and e-commerce policies, protects the rights of minors online through controls aimed at preventing unauthorized and reckless purchases.

BRAND PROTECTION
BROS MANIFATTURE S.r.l. prohibits any illegitimate use of its specific brand: